Saturday, August 15, 2015

How Do I Order That?

"How Do I Order That?"

Some customers aren't sure how to order from our website. I decided to do a video to explain the process.  By practising the ordering steps it showed me a few mistakes I needed to fix.
 I pretended as if I had never been to this site and tried to view it from a customer's point of view.
A tutorial on ordering from Two Blooms Design Studio.

Some quick tips:
  • Don't be hard on yourself. I find I often get impatient with my mouse and wanted it to be quicker as you'll notice in a few spots in the video where I impatiently push the button repeatedly. My mouse batteries are running a bit low which is why it wasn't it's usually snappy self. If you make a mistake, just contact us in the contact form and let us know. We are happy to help.
  • There is always an option to change the quantity either through a little up or down arrow to the right of the quantity box or you may just see a number that you can change. 
  • If you get to the end of the order and are ready to check out and see something you didn't want you can always click the x next to the item to delete it. I forgot to show that option in the video.
My hope is you find this video helpful. If you have suggestions or questions just let us know.

Don't forget to check out our blog home.

About Michelle
Michelle is one of the blooms and founder of Two Blooms Design Studio Est. 2002. She is in charge of production, designing all of our labels in house, photography, customer service, alchemist behind all of our scent blends, designer, creator and pretty much whatever else needs to be done.

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